If you are a Red Giant customer that purchased products prior to January 1, 2021, you’ll need to setup a MyMaxon account to use the app. Products purchased prior to January 1, 2021, will need to be reinstalled in order for them to be licensed properly. The Maxon App is built on new licensing technology.Once you’ve completed that process it’s recommended that you delete the Red Giant App Manager. We have included a tool that will allow you to migrate all your serial-based purchases. If you are a Red Giant customer that purchased products prior to January 1, 2021, you’ll need to setup a MyMaxon account to use the app.The V2 version will include an RLM license that integrates all products. You can choose not to use the Red Giant app or uninstall it completely. Installing and running the new app will take over the old Red Giant Application.Import serial numbers: Bring in any old perpetual RG serial numbers.This fixes 90% of the problems you might encounter in Red Giant Apps. It is usually the first recommendation support gives for stubborn problems.

Reset Configuration allows you to run a Level One Clean, deletes the database, and allows you to do a fresh install. Reset Configuration: This is often used for troubleshooting, such as when plugins aren’t showing up.Account Settings: Goes to MyMaxon account portal.Connect to support: Lets you to start a support ticket.Create Error Log…: Error logs for all apps.

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